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Removing 30 hours a week of manual order entry

A B2B commerce portal with per-customer pricing and credit controls replaced email-and-retype order processing for 300 corporate accounts.

30 hrs/wk
Manual entry saved
14,000
SKUs online
+12%
Average order value
300
Accounts onboarded

The challenge

The client sold industrial consumables to about 300 corporate accounts, each with its own negotiated price list, credit limit and internal approval hierarchy.

Orders arrived by email in whatever format the buyer chose. A team of three retyped them into the accounting package, cross-checking prices against a master spreadsheet. Errors were frequent and expensive, and buyers could not see stock availability or their own order history.

What we built

We built a B2B portal on top of the existing ERP rather than replacing it.

Each buyer signs in to see their own negotiated pricing, live stock availability and their full order history. Orders are raised against their credit limit and routed through their own approval hierarchy, which the buyer's administrator configures themselves.

An integration layer writes approved orders directly into the ERP, so the accounting team's existing process was untouched. A 14,000-SKU catalogue was cleaned, categorised and given a search index that tolerates the abbreviations buyers actually type.

The results

Manual order entry effort fell by roughly 30 hours a week across the team. Pricing errors, previously a weekly occurrence, became rare.

Average order value rose 12 percent, which the client attributes to buyers being able to browse the full catalogue rather than reordering from memory.

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